2-Year Limited Warranty

For STEPCRAFT D.SERIES and BLACK EDITION

What this Warranty Covers

STEPCRAFT GmbH & Co. KG / Stepcraft, Inc. (“STEPCRAFT”) warrants to the original purchaser that the product purchased (the “Product”) will be free from defects in materials and workmanship at the date of purchase.

What is not covered

This warranty is not transferable and does not cover (i) cosmetic damage, (ii) damage due to acts of God, accident, misuse, abuse, negligence, commercial use, or due to improper use, installation, operation or maintenance, (iii) modification of or to any part of the Product, (iv) attempted service by anyone other than a STEPCRAFT authorized service center, (v) Product not purchased from an authorized STEPCRAFT dealer, or (vi) Product not compliant with applicable technical regulations.

OTHER THAN THE EXPRESS WARRANTY ABOVE, STEPCRAFT MAKES NO OTHER WARRANTY OR REPRESENTATION, AND HEREBY DISCLAIMS ANY AND IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARICULAR PURPOSE. THE PURCHASER ACKNOWLEDGES THAT THEY ALONE HAVE DETERMINED THAT THE PRODUCT WILL SUITABLY MEET THE REQUIREMENTS OF THE PURCHASER`S INTENDED USE.

Purchaser's Remedy

STEPCRAFT´s sole obligation and purchaser's sole and exclusive remedy shall be that STEPCRAFT will, at its option, either (i) service, or (ii) replace, any product determined by STEPCRAFT to be defective. STEPCRAFT reserves the right to inspect any and all product(s) involved in a warranty claim.

SERVICE OR REPLACMENT AS PROVIDED UNDER THIS WARRANTY IS THE PURCHASER'S SOLE AND EXCLUSIVE REMEDY.

Limitation of Liability

STEPCRAFT SHALL NOT BE LIABLE FOR SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, LOSS OF PROFITIS OR PRODUCTION OR COMMERCIAL LOSS IN ANY WAY, REGARDLESS OF WHETHER SUCH CLAIM IS BASED IN CONTRACT, WARRANTY, TORT, NEGLGENCE, STRICT LIABILITY OR ANY OTHER THEORY OF LIABILITY, EVEN IF STEPCRAFT HAS BEEN ADVISED OT THE POSSIBILITY OF SUCH DAMAGES. Further, in no event shall the liability of STEPCRAFT exceed the individual price of the product on which liability is asserted. As STEPCRAFT gas no control over use, setup, final assembly, modification or misuse, no liability shall be assumed nor accepted for any resulting damage or injury. By the act of use, setup or assembly, the user accepts all resulting liability. If you as the purchaser is advises to return the product immediately in new and unused condition to the place of purchase.

Law

These terms are governed by United States law (without regard to conflict of law principals).

This warranty gives you specific legal right, and you may also have other rights. STEPCRAFT reserves the right to change or modify this warranty at any time without notice.

 

Warranty Services


Questions, Assistance, and Service

A local STEPCRAFT dealer and/or place of purchase cannot provide warranty support or service. Once assembly, setup or use of the products has been started, you must contact your STEPCRAFT, Inc. directly. This will enable STEPCRAFT to better answer your question and services you in the event that you may need any assistance. For questions or assistance, please visit our website or call to speak to a product support representative (IN USA: Stepcraft, Inc. 203-556-1856).

Inspection or Services

If this Product needs to be inspected or serviced and is compliant in the country you live and use the product in, please use the STEPCRAFT online service request submission process found on our website or call STEPCRAFT. Pack the product securely using a shipping carton. Please note that original boxes may be included, but are no designed to withstand the rigors of shipping without additional protection. Ship via a carrier that provides tracking and insurance for lost or damaged parcels, as STEPCRAFT is not responsible for merchandise unit it arrives and is accepted at our facility. When calling STEPCRAFT, you will be asked to provide your complete name, street address, email address and phone number where you can be reached during business hours. When sending product into STEPCRAFT, please include your contact details and a list of the included items, and a brief summary of the problem. A copy of your original sales receipt must be included for warranty consideration. Be sure your name and address are clearly written on the outside of the shipping carton.

Warranty Requirements

For Warranty consideration, you must include your original sales receipt verifying the proof-of-purchase date. Provide warranty conditions have been met, your product will be serviced or replaced free of charge. Service or replacement decisions are at the sole discretion of STEPCRAFT.

NON-Warranty Service

Should your service not be covered by warranty, service will be completed and payment will be required without notification or estimate of the expense unless the expense exceeds 50% of the retail purchase cost. Provided warranty conditions have been met, your product will be serviced or replaced free of charge. Service or replacement decisions are at the sole discretion of STEPCRAFT.

Non-Warranty Service

Should your service not be covered by warranty, service will be completed and payment will be required without notification or estimate of the expense unless the expense exceeds 50% of the retail purchase cost. By submitting the item for service you are agreeing to payment of the service without notification. Service estimates are available upon request. You must include this request with your items submitted for service. Non-warranty service estimates will be billed a minimum of ½ hour of labor. In addition you will be billed for return freight. STEPCRAFT accepts money orders cashier´s checks, as well as credit cards and PayPal payment. By submitting any item to STEPCRAFT for service, you are agreeing to STEPCRAFT`s Terms and Conditions found on our website (see item 10.1).

ATTENTION: STEPCRAFT service is limited to product compliant in the country of use and ownership. If received, a non-compliant product will not be serviced. Further, the sender will be responsible for arranging return shipment of the un-serviced Product, through a carrier of the sender´s choice and at the sender´s expense. STEPCRAFT